Warranty policy

INSECT LIGHT TRAP WARRANTY POLICY

1. Warranty Period

• All insect light trap products are covered by a 12-month warranty from the date of purchase, based on the purchase invoice or payment receipt.
• For replacement parts (e.g., UV bulbs, components), the warranty period is 6 months from the date of replacement, depending on the specific part.

2. Warranty Conditions

To be eligible for warranty service, the product must meet the following conditions:

• The product is still within the warranty period.

• A valid purchase invoice or receipt clearly indicating the purchase date is provided.

• The product is not damaged by external factors such as strong impact, misuse, unauthorized repair by third parties, or natural disasters (rain, flooding, lightning, etc.).

• The product has not been structurally altered (e.g., repaired or modified with non-genuine parts, or tampered with without authorization).

3. Warranty Coverage

The product will be repaired free of charge in the following cases:

• Technical defects from the manufacturer (issues with circuitry, controller, non-functioning UV lamp).

• The product fails to operate properly for no apparent reason.

• Defects during manufacturing that cause damage to key components of the insect trap.

4. Exclusions from Warranty

The warranty will not apply in the following cases:

• Damage caused by misuse: water intrusion, dropping, or use in environments outside of recommended conditions (e.g., wet areas, outdoor use).

• Use of non-genuine parts or unauthorized repairs.

• Damage due to external forces such as dropping, animal interference, or use in unsuitable environments.

• Damage resulting from unauthorized third-party interventions (unapproved service providers or product modifications without company consent).

• Overload damage or failure to follow the manufacturer’s operating instructions.

5. Warranty Request Process

• Step 1: Contact us at 0909 492 849 or via email at admin@questvn.com, or reach out to the authorized dealer where you purchased the product.
• Step 2: Provide the purchase invoice and a detailed description of the issue.
• Step 3: Bring the product to our service center or send it via shipping service (shipping fees may apply if no other arrangement is made).
• Step 4: After inspection, if the product qualifies for warranty, we will repair it free of charge or replace it with a new product (if repairs are not possible). The processing time will be communicated after inspection.

6. Replacement Parts

• If parts need to be replaced, we only use genuine parts and offer a 6-month warranty on these parts from the date of replacement.
• If the replacement part is out of warranty, customers will be charged based on the company’s listed prices.

7. Warranty Costs

• Free repairs are provided for products within the warranty period that have manufacturer defects.

• Shipping costs may be borne by the customer if the product is not eligible for free warranty service or in case of remote warranty requests.

8. Customer Support

• Customers can contact us at 0909 492 849 or via email at admin@questvn.com for warranty consultation and support.
• Online Technical Support: We provide support via phone or email for customers experiencing technical issues with the product during the warranty period.