QUEST VIETNAM COMPANY LIMITED 18Bis/13/7 Nguyen Thi Minh Khai, Ward Da Kao, District 1, Ho Chi Minh City, Vietnam
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Privacy Policy

PRIVACY POLICY

1. Purpose and Scope of Information Collection

When customers purchase insect light traps, we may collect certain personal information for the following purposes:

  • To process orders and ensure prompt and accurate delivery.
  • To assist customers during product usage.
  • To provide promotional programs and special offers.

Personal information collected may include:

  • Full name
  • Phone number
  • Delivery address
  • Email (if available)
  • Payment method

2. Scope of Information Use

Customer information will only be used in the following cases:

  • Order confirmation and delivery.
  • Post-purchase customer support.
  • Providing information about promotions and warranty (if the customer agrees to receive such information).
  • Statistical analysis and service improvement purposes.

We do not share, sell, or rent personal customer information to any third party, except for shipping partners for delivery purposes.

3. Duration of Information Storage

Customer personal information will be stored in our system until the customer requests deletion or when it is no longer needed for business purposes.

4. Customer Information Security

We are committed to safeguarding customer information by:

  • Applying technical measures to protect personal data.
  • Restricting access to authorized personnel only (such as staff handling orders and customer support).
  • Not sharing customer data with any third party beyond shipping and payment providers.

5. Customer Rights

Customers have the right to:

  • Check, update, or request deletion of their personal information at any time.
  • Opt out of receiving promotional emails or messages.
  • Contact us directly if they have any questions regarding this privacy policy.

6. Changes to the Privacy Policy

We may update this policy from time to time to comply with legal requirements or practical needs. Any changes will be announced on our website or directly communicated to customers when necessary.

CONTACT

WE ARE ALWAYS AVAILABLE TO ASSIST YOU

+ Service consulting: 0937 966 520 - 0909 492 849 (VN) - 0903 118 520 (JP)

+ Technical consulting: 0909 611 078

+ Sales consulting: 0909 492 849

Contact

QUEST VIET NAM COMPANY LIMITED

  • Tax code: 0313031630
  • Address: 18Bis/13/7 Nguyen Thi Minh Khai, Da Kao Ward, District 1, HCMC
  • Hotline: (028) 3911 2110 - 0937 966 520 - 0909 492 849
  • Email: giailinh@questvn.com - admin@questvn.com
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